Privacy Policy - Thames Window & Door

Introduction

Thames Window & Door is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data: Name, email address, and postal address that you voluntarily provide when filling out forms on our website.
Service Information: Details about the services you are interested in, including property specifications and project requirements.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
Device Information: Information about the device and browser you use to access our website, including IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer service
To process and fulfil service requests
To send you quotations and project-related communications
To improve our website and services based on usage patterns
To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interactions with you.

Your Rights

Under applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your personal information
Request restriction of processing
Request transfer of your data to another party
Withdraw consent at any time where we rely on consent to process your data

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Thames Window & Door
Unit 14, Riverside Business Park
Windsor Road
Slough, SL1 2EJ
United Kingdom

Email: [email protected]

Last updated: January 2024